Send us an email at contact@sandpoint.io to set-up a discovery session.
- Discovery Session
- Free - one hour overview of your business to determine a fit with Sandpoint Consulting
- Initial reflections and next steps to get you started on the path to success
- Focused Assessment Sessions - highly recommend
- Scheduled debriefs with executive leadership and customer-interfacing team members
- Focus areas: people, processes, data, operations / value delivery, infrastructure, benchmarks
- Data filters: operating ratios, scalability model, total cost of services, customer attitudes
- Prescriptive Recommendations Playbook - you keep this!
- Framework: proposed improvement, business case, operational impact, risk analysis, change management processes, customer engagement enhancements
- Quick wins: 2-4 immediate changes that can be made with great impact
- Ongoing Support - a la carte options once assessment and playbook are complete
- Maximum engagement: interim leadership and tactical support of customer success and operations
- Workshops: periodic, scheduled workshops with leadership and customer-interfacing teams; custom outcomes and focus areas for your company, such as Customer Transparency, Risk Management, Customer Engagement and Happiness, Delivery & Implementation, Cross-functional Process Development, etc.
- Coaching: direct leadership and tactical coaching for your current team members, can be paired with project work
- Recruiting: identify, define and recruit for key positions on behalf of your company
- Defined projects: tactical delivery of specific projects, based on outcome of assessment
- Gainsight Administrator Consulting and Support
